Subject: Arabic Language Test - Muna Ghurbani
From: Muna Ghurbani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 05:34:20 -0500

| | Foreign Language Screening Test

Name | Muna Ghurbani    /  (411014) 7020015071    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am so sorry to hear that your order has not arrived.

I understand how frustrating this must be.
I have tracked your package with courier service, and it is currently listed as out for delivery.

If you would like to keep track of your package status, you can visit this link: [link].
Please contact us direct if the package has not arrived by today.

Once again sincerely apologize for the inconvenience.

Best regards
Customers care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thanks for your email to notify us of the difficulties you have been experiencing with our support team.

We are very sorry for such destabilizing encounters you have been faced with.  One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable. I have discussed with our Sales team in Amazon, and they requested me to guide you to how use Amazon app in your phone and select refund - exchange option to process further.

For any other question or request for assistance, you can reach us by email. Sincerely apologize for the inconvenience.

Best regards,

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