Subject: Arabic Language Test - Amr Khalil
From: Amr Khalil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 06:43:48 -0500

| | Foreign Language Screening Test

Name | Amr Khalil    /  (0091) 6301983140    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greetings,
We as Babyshop Team owe you an apology for the issue happened. As a matter of fact, the delay was due to the new lockdown  restriction measures in your area. But, meanwhile we would do our best to deliver the item within the upcoming 24 hours and accept our apology for our employee behavior, as we value our customers feedback and complain seriously and we will take the necessary action to satisfy you.

Thank you
Kind Regards

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Greetings,
We as Babyshop Team owe you an apology for the issue. Hence, within the upcoming 24 hours, the team will send you our employee to check the order and verify. If the wrong color was sent by mistake, we would replace it immediately.Finally accept our apology for our employee behavior through phone, as we value our customers feedback and complain seriously and we will take the necessary action to satisfy you.

Thank you
Kind Regards

Babyshop Team

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