Subject: Korean Language Test - Nisheli Yeptho
From: Nisheli Yeptho <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:43:10 -0500

| | Foreign Language Screening Test

Name | Nisheli Yeptho    /  (91) 8787759679    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Good morning ma'am,
This is from babyshop team,well we are very sorry ma'am for the delay of your order, well ma'am,the courier team tried to deliver to you but they couldn't as there its showing that ,there were no response from the customer so they took back the parcel.but ma'am we assure you that your order will be deliver right on time tomorrow,so please wait for it,thank you.

Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ,
Good morning ma'am.
This is from babyshop team,well we are very sorry to know about your wrong delivery of your order,as we have heard your queries we will surely get back to you with your right order and get it deliver on time,so please wait for it and then we'll send you your right order on time,you've been a great customer with us for so long period,as this was a huge mistake done by the team ,so we request your kind patience.thanks for shopping with us and continue to shop more. Thank you.
Babyshop team

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