Subject: Spanish Language Test - Anamika Yadav
From: Anamika Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 04:03:10 -0500

| | Foreign Language Screening Test

Name | Anamika Yadav    /  (202001) 7037632931    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam
We are sorry for the trouble as you faced regarding a order  9643039489. As you placed the order 5 days ago and still you not get as you got the information from courier side you will get the product within 3 days. We are highlighting this issue with our concern department and courier team. You will get the resolution within 3 business days. The complain I'd number is 45677. Our concern team will cordinate with you. Sorry for the trouble as you faced from courier side.
Regards Anamika

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam
We are really appolozied as you have order blue colour and got the different colour we are sorry from  our team side as  they were rude with you. We are highlighting this issue with our concern team regarding exchange the colour as you got the wrong. The complain number is 234567. You will get the resolution within 5 business days. We are sorry for the trouble as you faced.  Thank you for contacting us. Have a nice shopping.

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