Subject: Arabic Language Test - Suhail Iqbal
From: Suhail Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 03:37:29 -0500

| | Foreign Language Screening Test

Name | Suhail Iqbal    /  (+91) 8802098990    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
First of all,we regret the inconvenience caused to you due to the delay and miscommunication from our team and we are sorry for the misbehaving from our courier guy.
We will deliver your order today itself and you will receive it at the earliest.
Please accept a sincere apology and sorry from our team
We look forward a smooth relationship in future
Thank you
Team Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
First of all,we are sorry for the incorrect colour of the trouser of your like.
We feel really sorry for the misbehaving and rudeness that you face from our support team.We assure you that your trouser will be delivered at the earliest as per your order and whoever of your choice.
Please accept a sincere apology from our team.We look forward a smooth customer relationship from you in future
Team Amazon

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