Subject: French Language Test - Madou Traore
From: Madou Traore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 14:59:06 -0500

| | Foreign Language Screening Test

Name | Madou Traore     /  (+223) 73750044    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello!
On behalf of our entire team, would like to apologize for the delay in the delivery of your order compared to the date we committed to. Our company faced a small technical problem and this unforeseen event unfortunately required our immediate attention.
We are fortunate to have you among babyshop.com customers and I am aware of the problems that this delay may have caused and I am committed to doing everything to ensure that this does not happen again.
I take full responsibility for this and would like to apologize for any inconvenience this may have caused.
Hope this does not weaken our customer partnership. I also ask you to be lenient for the verbal attack that was inflicted on you by our teammate, I admit that he was badly polite and that is not, moreover, part of the principles of our organization, our duty is to satisfy all of us customers but we will take care of this error! Please do not hesitate to contact me if you have any questions or comments.

Regards,

Madou Traore

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, we are very sorry for the mistake we made in the delivery of your order! We sincerely apologize for the inconvenience. Anxious to offer you impeccable service, our company immediately undertakes to send you your item, which will be delivered in the best conditions. We hope that it will meet your requirements and that this isolated incident will not mar the trust you have placed in us for years.
Regarding the annoying retort from our Teammate, we still have it on our conscience and we will take disciplinary action so that it never happens again.

While thanking you for your understanding and counting on your loyalty, we ask you to believe, dear customer, our most distinguished greetings.

Madou Traore

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