Subject: Arabic Language Test - Mohamed Abbas
From: Mohamed Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jan 2021 22:33:50 -0500

| | Foreign Language Screening Test

Name | Mohamed Abbas    /  (+91) 9587236354    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Greetings from babyshop Team

At first, we would like to apologise for the misconduct and unprofessionalism of some of our staff at logistics, we have started an investigation regarding you issue and futher actions shall be taken.

We here at Babyshop committed to providing the best customer service, as a gesture of our apology please accept a 60% OFF coupon for your next order in our website.

For your order No. 9643039489, the delivery shall be completed within the 2-3 working days. Expect a call soon for review of your order

Thank you for shopping at Babyshop

Regards

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Greetings from Babyshop Team

This a review of your complaint for order No. 9643039489.

First of all, we regret the inconvenience caused by the misconduct of our support team. An investigation has been conducted regarding your complaint.

The feasible features of our website provide seamless and easy customer experience. It seems that upon your selection of the colour an error must have occurred.

Moreover, our top quality customer service insures an easy exchange/return policy, currently an exchange request has been filed yet please bear in mind the duration of return and delivery of the new product.

We are more than glad to offer you a 60% OFF of your next order from our website using this coupon: DEOFH

Thank you for shopping at Babyshop

Regards

Babyshop Team

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