Subject: French Language Test - Jacques Lundja
From: Jacques Lundja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:12:32 -0500

| | Foreign Language Screening Test

Name | Jacques Lundja    /  (0091) 8447102078    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter.
I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future. Your order 9643039489 has been dispatched with DTDC. Your tracking number is: 123456 .Your order should have arrived by now and we hope everything went well.
We would like to offer you a 10% discount on any future orders due to this unexpected delay, we appreciate your patience and understanding and wish to thank you for shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We write to pass our apologies for sending the wrong product for your order 9643039489 . This rare occurrence and we take responsibility for any inconvenience caused by the error.

Please accept a 10% discount on your order for the difficulties and inconvenience that you experienced. We have dispatched the correct product alongside this letter. Your tracking number is: 123456.We strive to offer the best services to our clients, and we have initiated corrective actions to make sure this does not recur. You can return the wrong delivery to our delivery person.

Thank you for your continued support.

Jacques

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