Subject: French Language Test - Clarisse Masengo
From: Clarisse Masengo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:56:47 -0500

| | Foreign Language Screening Test

Name | Clarisse Masengo    /  (560077) +917411264809    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello!!!
We are sorry about the situation you're going through.
We are checking the order right now, and we promised,you will receive the order in 24 hours.
Our apologize to the team Babyshop.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
We have received the email and we promised that this inconvenience will not return a gain.
We will change the color of the dress
Our sorry, Babyshop team
Thank you for shopping with us

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