Subject: Dutch Language Test - Satya Narayan
From: Satya Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 14:58:43 -0500

| | Foreign Language Screening Test

Name | Satya Narayan    /  (110081) 7982559772    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We,Babyshop, do value our customers and their valuable time as you, customers, are the strength to our organisation. Nevertheless, we apologize for unexpected situation you had to come across. Furthermore, we assure you that it will definitely be resolved as early as possible.

In addition, your order with ID 9643039489 will be delivered to your address with in 24 hours. We are glad to inform you that you will be receiving Rs.1000 voucher can be used for your next order with Babyshop as you are our valuable customer.

You will receive a confirmation email, along with product tracking link or phone call from our team to know your valuable feedback after you receive your order safely in your hand.

Hope, I was able to resolve your issue related to your order with Babyshop.

Thank you for showing your interest with Babyshop. Please feel free to contact us if you have any questions or need any information related to your order or any update on new products.

Have a great day ahead!
Satya Narayan (Customer Service Representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I would like to apologize on behalf of our company and would like to express my deep regrets for not understanding your concern related to your order by our customer representatives. As a result of our decision, our relationship was affected which we never imagined.

Our internal communication failed. As a result, the valuable customer like you had to go through such a terrible situation.

Furthermore, your order with ID 9643039489 will definitely be exchanged within 24 hours as we have looked into this matter and found faults from our end. We’re convinced that the changes we’ve implemented will prevent this from happening again.

We are glad to inform you that you will be receiving Rs.1000 voucher can be used for your next order with Babyshop as you are our valuable customer.

You will receive a confirmation email, along with product tracking link or phone call from our team to know your valuable feedback once you receive your order safely in your hand.

Hope, I was able to resolve your issue related to your order with Babyshop.

Thank you for showing your interest with Babyshop. Please feel free to contact us if you have any questions or need any information related to your order or any update on new products.

Have a great day ahead!
Satya Narayan (Customer Service Representative)

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