Subject: Italian Language Test - Deepak Bhardwaj
From: Deepak Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 08:49:18 -0500

Foreign Language
Screening Test

Name

Deepak
Bhardwaj    /  (+91) 9873289889    / [email-masked]

Whats your first language

Italian

Please
answer in grammatically correct ENGLISH the following situation: You are working
for a car company as sales representative. You have a visitor in showroom who
wishes to purchase a car. What 5 questions would you ask the visitor to
determine what would be a good choice for that customer?

If any
visitor comes in showroom who wishes to purchase a car then as a sales
representative of a car company I would like to ask some following questions
which are as under :

Ques no-1. Hi Sir, may I know which type of segment in cars you are looking
for?

Ques no-2. Would you like to see in hatchback models, sedan models, mini suv
models, suvs 4*4 power trucks models?

Ques no-3. May I what would be your budget so that I can show you the best car
which suits your budget?

Ques no-4. Are you looking for a family car?

Ques no-5, And the most important question that may I know which type of car you
like the most?

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Hi, my
name is 'Deepak Bhardwaj' and I have celebrated my 26th birth on 04th Dec. 2020.
I have completed my 12th from Kendriya Vidyalaya Agcr Karkardoma Court Delhi in
2015 and I after that I have done my bechlor's degree from University of Delhi
in 2019. While doing my graduation I was working in bpo industry and I have
worked for almost 3,5 years.

In ARABIC: What according to you is the
difference between good and great customer service?

I would
like to explain the main difference between providing “good” customer
service and delivering “great” customer service is that, in the former, you
are probably only barely keeping your customers satisfied; while in the latter,
you are not only keeping them satisfied you are also keeping them
loyal.

Please answer this question in ARABIC: In 5
sentences please explain what makes you the right candidate for customer service
job.

Well, I would like to highlight some important points which
are necessary for the customer service job which are as under:

1. You must have good communication skills.

2. You must have good active listening skills.

3. You have to understand the customer's query and provide the appropriate
resolution according to the company policy.

4. You have to provide assurance to the customers and ensure to them that we
will going to resolve your case as soon as possible.

5. You have to take follow ups time to time, if the case is taking some time to
get resolved.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words. You need to introduce your favourite car to the visitor in the
showroom. How would you do that?

Hi Welcome Sir, I would like to
introduce my the most favorite car in the world and which is Bugatti Chiron and
this is the fastest car in the world. The Bugatti Chiron is a mid-engine
two-seater sports car designed and developed in Germany. The main carry over
component from the Veyron is the 7,993 cc (8.0 L) quad-turbocharged W16 engine,
though it is heavily updated. The engine in the Chiron has a peak power output
of 1,103 kW (1,479 hp; 1,500 PS) at 6,700 rpm and 1,600 N⋅m (1,180 lb⋅ft) of
torque starting from 2,000 to 6,000 rpm. The Chiron can accelerate from 0–100
km/h (0–62 mph) in 2.4 seconds according to the manufacturer, 0–200 km/h
(0–124 mph) in 6.5 seconds and 0–300 km/h (0–186 mph) in 13.6 seconds. In
a world-record-setting test at the time in 2017, the Chiron reached 400 km/h
(249 mph) in 32.6 seconds, after which it needed 9.4 seconds to brake to
standstill. The Chiron's top speed is electronically limited to 420 km/h.