Subject: Dutch Language Test - Anup Kumar
From: Anup Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 07:37:44 -0500

| | Foreign Language Screening Test

Name | Anup Kumar    /  (91) 8447347466    / [email-masked]
Whats your first language | Dutch

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

First of all, I will ask the customer name and use them throughout the course of the conversation to personalize the interaction. Afterwords I will ask my 5 question.

1- May I ask why you are thinking about buying a new car?
2- What are the top 3 things you’d love to see in your new vehicle?
3- Are there any specific makes or models you are interested in?
4- What do you dislike about your current vehicle?
5- Are you planning to pay cash or finance the vehicle?

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Anup Kumar. I belong to Gorakhpur. I completed my Graduation in 2013 from Deen Dayal Upadhyay Gorakhpur University. After completed my graduation I came to Noida and here I joined Ienergizer in 2017. I was hired for Dish TV chat process. I worked 2 years in that organization and finally I left that company in December 2018. After that I joined Cogent E-services pvt. ltd. in January 2019. I worked with Cogent till October 2020.

In ARABIC: What according to you is the difference between good and great customer service? | According to my observation the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
Please answer this question in ARABIC: In 5 sentences please explain what makes you the right candidate for customer service job. | For me, customer engagement is really important because I am not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot. The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words. You need to introduce your favourite car to the visitor in the showroom. How would you do that?

Hello Sir, My name is Anup. Today I would like to introduce about my favorite car. My favorite car is the Ferrari. Ferrari has always been a symbol of speed and prestige and elegance. It has even been described as a ‘passion on wheels’. Owning a Ferrari means that you have arrived in style. But of course it is not easy. Only the very rich can even dream of owning a Ferrari. The Ferrari is the brainchild of Enzo Ferrari, an Italian who started his career as a small carmaker and soon took up car racing.

The 125 Sport was the first ever Ferrari motorcar. Enzo Ferrari did not intend to build road cars, when he formed the Scuderia Ferrari in 1929. He did this as a sponsorship for amateur drivers. After World War 1st, Ferrari became a driver on the Alfa-Romeo team.

Following a victory at Ravenna, the family of Francesco Baracca, a World War I fighter pilot for the Italian air force, presented him with a small charred plaque. Baracca had died in combat and the plaque was one of the surviving remnants of his plane. It contained their family crest, a black horse on a yellow shield. This prancing horse became the symbol of Ferrari and it appeared on all the cars he drove.

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