Subject: Arabic Language Test - OBAIDULLAH Nadwi
From: OBAIDULLAH Nadwi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 06:37:30 -0500

Foreign Language
Screening Test

Name

OBAIDULLAH
Nadwi    /  (91) 9889329164    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

I received your complaint through email with ID 9643039489.

I am feeling very sad and ashamed for being delayed in the delivery of your
order and also for misbehaving and talking with in an unprofessional way.

However, I apologise you on behalf of my teammates..

What happened with you was a bad time situation that is over now.

I promise that it will never happen again.

Our team supports customers and listens patiently and make sure that they fully
comprehend the problems before jumping to troubleshooting.

I will emphasize with my agitated customers to calm them down and then I will
start to work with them to resolve the issue for customers' satisfaction.

Immediately will start my smart processes which are designed to increase the
first time resolutions and reduce the customers' handling time.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

I got your complaint with ID no 9643039489 through email.

I am sorry for the inconveniences caused to you and feeling very sad for being
late in the delivery of your order.

I personally apologize on behalf of my teammates for the delivery of different
colour of trouser.

It was a big and inappropriate mistake which was done by us while packaging your
order.

I promise that it will never happen again in future.

Thanks for being with us and shopping with us for a long time and also for
having believes in our services.

Our prime focus is to help you and build customer loyalty and develop a
competitive edge through swift troubleshooting and problem resolution.

Timely and appreciate actions taken by us ensure that customers don't escalate
their issues on social media platforms and only word spoken about a brand on
public platforms is positive.