Subject: German Language Test - kavita thapliyal
From: kavita thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:25:26 -0500

| | Foreign Language Screening Test

Name | kavita thapliyal    /  (0) 7065438193    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,
I am sorry to learnt that your order has not arrived. I understood how frustrating it must be.

I have  checked your order through  this id 9643039489. so do not worry about your order we already raised your complain to our senior team. as soon as you will receive your order. you just have to wait for one business day. From the next time you will never face this kind of issues.

once again , I sincerely apologize for the inconvenience.

Sincerely

xxxxx
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,

Thank you for your email.

I would like to apologize for the frustration you've been experiencing recently. I’ve double checked your original order, and the correct items should arrive tomorrow via [carrier] (tracking number "9643039489").
you will receive the same colour product which you have been order.

I’ll follow up with you tomorrow to make sure you received the correct items. If you have any questions in the meantime, feel free to contact me directly.

once again , I sincerely apologize for the inconvenience.

Sincerely

xxxxx
Customer service representative.

| |