Subject: Arabic Language Test - Mohammad Qasim
From: Mohammad Qasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 02:20:30 -0500

| | Foreign Language Screening Test

Name | Mohammad Qasim    /  (+91) 7607862858    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Sorry,for inconvenient you faced.I have checked your order delivery status with the given order id and our team members are working on it and it will be delivered to you as soon as possible.Our whole team members always try to do best so that the customers do not feel any trouble to make their delivery at the time.
Now,as you are saying that one guy was misbehaving when you called him regarding your delivery status,let me confirm about this and if there will be any fault of that person then definitely our company will take a strict action against him.
Our primary concern is to make our customers happy.so please co-operate with us.Hoping it will help you.

Regards-
Company name...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Sorry for inconvenient you faced.I have checked your order details and found that your trouser colour had been changed by mistake.
Now our team members are trying to resolve your problem.You can request to replace your order with order id so that it can be exchanged shortly.
Our whole concern is to make our customers happy,but if sometimes you are not getting your order by the time then it might happens due to some technical issue.
Our company will take a strong action against that guy to misbehaving with you.Please co-operate with us.You are our primary concern.

Ragards-
Company name...

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