Subject: German Language Test - Surjit Mehra
From: Surjit Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 21:32:10 -0500

Foreign Language
Screening Test

Name

Surjit
Mehra     /  (+91) 9899358887    / [email-masked]

Whats your first language

German

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello ____,

We completely understand your troubles with your order no. 9643039489.

Please accept my sincere apologies for the inconvenience caused to you. I would
have surely felt the same way as you are feeling. We are sorry to have let you
down but please allow us an opportunity to mend our mistake.

We have already followed up with our courier company and just because it was a
half-day for them on Thursday, which is why your order could not be delivered to
you on Thursday. At the same time, I have shared feedback with them for their
misbehavior and if it&#039;s again repeated, we will revoke their vendor
services. Our customer&#039;s are always at the heart of our business and we
never compromise on such things. Once again our apologies to you on behalf of
our serving vendor.

In case, you want to cancel your order due to delay in delivery, the money will
be easily returned to the same payment method you specified when you made your
order. However, we have arranged an urgent order delivery for tomorrow evening
for you and your order will reach your doorstep.

Plus, as a goodwill gesture, you will also find a $10.00 gift voucher along with
your product delivery tomorrow!

Thank you

Steve Smith

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
___,

This is in response to your order no. 9643039489.

We sincerely apologize to you for our gross negligence in dispatching your
order. This error happened as a result of technical issue with our packing
machine and we have already got it replaced at our manufacturing unit. To set
things right and as a speedy resolution, we have already replaced your pair of
blue trousers which will be delivered tomorrow evening at your doorstep. We have
also shared strict feedback with our staff that was rude with you and will
ensure same behavior is never repeated again. Our customers really mean
everything to us.

Our courier partner is always prompt with deliveries but due the festive season
they could not reach you on time. Once again, please accept our apologies for
any inconvenient caused to you.

We are always committed to provide you flawless service with the best
quality.

We are grateful for your patience.

Thank you

Steve Smith

Babyshop Team