Subject: Arabic Language Test - Moqbel Ali Moqbel Redhwan
From: Moqbel Ali Moqbel Redhwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 05:41:11 -0500

| | Foreign Language Screening Test

Name | Moqbel Ali Moqbel Redhwan     /  (0091) 8867291141    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Your situation is under consideration
I apologise in behalf of the company and your product will be delivered on time . If not delivered on time, your money will be refunded immediately to you as our policy stat that.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all, I will re-check the customer order to conform that the mistake was from our team, if so, then will shall apologise to the customer and immediately change the order as his wish. On the hand, the team need to be trained well on their behaviours towards our customers and they must try their best to avoid mistakes while receiving order. And they must make sure that the order is true as ordered...

To the customer,
We apologise for the inconvenience and incorporation from our team... so your order will be processed for change.
Thank you

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