Subject: French Language Test - Akarshi Saran
From: Akarshi Saran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 03:48:50 -0500

| | Foreign Language Screening Test

Name | Akarshi Saran    /  (91) 8881853733    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Greetings from Babyshop team
We are highly apologetic for the inconvenience caused to you . We will look into the matter and will try to deliver your order IDno. 9643039489  to you as soon as possible. About the courier guy behaviour we are highly ashamed and apologetic, Such behaviour will not be tolerated and we will take strict action actions on this.
Sorry for Inconenience

Regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer ,
Greeting from Babyshop team
We are sorry for the inconvenience caused by us to you by delivering wrong order . We would initiate an exchange or refund for your oder ID no.9643039489. For the inappropriate behaviour from our support team we are highly apologetic , we will take strict action on this behaviour by our team.
Sorry for the inconvenience caused, looking forward to serve you again

Regards,
Babyshop team

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