Subject: French Language Test - Sarita Kohli
From: Sarita Kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 02:49:45 -0500

| | Foreign Language Screening Test

Name | Sarita Kohli    /  (110091) 8826044611    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am,

first of all a big apology for the problems and inconvenience you had to face because of our careless behavior. We always keep a track of the couriers and the people we are working with and make sure the product has been ordered, reach at customers place on time..and yes the courier man who misbehaved with you on phone, the action has been taken against him.we will make sure that, this kind of behavior would not be repeated.

Regards,
Sarita
Baby shop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ma'am,

Thanks a lot  for being a part of our family and we are glad that we bring change in your life in any way. And yes, we are apologetic for the inconvenience you had to face from our end(support team), we never promot such kind of behavior at all and just to make you aware that if that happens we take action against it. From the next time we will take care of it and make sure it wouldn't be repeated...

Best regards
Sarita
Body shape team

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