Subject: French Language Test - Sumit Srivastava
From: Sumit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 06:51:50 -0500

| | Foreign Language Screening Test

Name | Sumit Srivastava    /  (91) 8707057891    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XYZ,

Good evening Sir/Madam,
This is a reply in refrence to your mail, please accept our sincere apology for the inconvience you had for the late delivery and inapropriate behaviour from courier person.
With reference to the mail, regarding the issue of delay and delivery against Order Id No. 9643039489.
We regret for the inconvenience caused and sincerly appologize for the cause.
We would like to inform you that, we have raised your complaint to our concerned team and they will get back to you on priority parameter.
Assuring you our best services always.
Appreciate your patience.

Thanks & Regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. XYZ,

Good evening Sir/Madam,
This is a reply in refrence to your mail, please accept our sincere apology for the inconvience you had for the late delivery and inapropriate behaviour from support team while exchanging the order.
With reference to the mail, regarding the issue of delay and delivery and exchange not done against Order Id No. 9643039489.
We regret for the inconvenience caused and sincerly appologize for the cause.
We would like to inform you that, we have raised your complaint to our concerned team and they will get back to you on priority parameter.
Assuring you our best services always.
Appreciate your patience.

Thanks & Regards
Team Amazon

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