Subject: Spanish Language Test - Utkarsh Chauhan
From: Utkarsh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 08:42:55 -0500

Foreign Language
Screening Test

Name

Utkarsh
Chauhan    /  (+91) 9694787663
/ [email-masked]

Whats your first language

Spanish

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
there,

Please accept our sincere apologies for the inconvenience that has been caused
to you due to the late delivery of your product.

We always prioritize complete satisfaction of our customers and make sure that
the products reach them within the specified time limit.

We have raised the concern to logistic team and also shared a strong feedback
about the behaviour of the delivery person. They will investigate the issue and
will take necessary action.

Please allow us 24 to 48 hours and we will get back to you with an update.

We deeply appreciate your patience and understanding.

Regards

Support Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
there,

Thank you for contacting us.

We deeply apologize for any inconvenience may caused to you. This is definitely
not the kind of experience we want to our customer to have with us.

As we have checked and found that the order was not placed for blue color
trouser, hence the replacement is not possible for this order. You may raise a
return request for this order and place a fresh order for the required
product.

If you wish to know which colour you ordered, please follow the below steps-

Login your account

Go in 'My orders'

Select the concerned order and product.

Your patience and understanding is highly appreciated.

Feel free to contact us for any further assistance.

Regards,

Support Team