Subject: French Language Test - Vikas Hooda
From: Vikas Hooda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 03:23:25 -0500

| | Foreign Language Screening Test

Name | Vikas Hooda    /  (91) 7011495395    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,

I apologize for the inconvenience caused.
Our commitment is to deliver orders within 2-3 days and we are successful in around 99% of the times. Delays occur only due to some unavoidable circumstances.
I have checked about your order and it will be delivered today without fail. I have also written to our courier partner and they have made a commitment to take appropriate action immediately. They will get back to us with an explanation within 24 hours.

Please help me with the situable time for a quick call.

Regards,

Vikas Hooda
Customer Support Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,

I apologize for the inconvenience casued.
I have checked about your exhange request and found that the pick-up request was raised on Nov 25th. I assure you that the item will be picked by Nov 28th without fail. As we have simplified our exhange process, you can book an exchange online as well and it gets registered at the time. You can check the status online as well. However, it takes 2-3 days for the exchange item to be picked by our exhange team.

Also, once the article is picked up it will take another 2-3 days to deliver the items.
You are our valued customer and we are thankful to you for trust in us.
I have written to our exchange team about the entire instance and they will get back to me within 24 hours.

Please help me with the appropriate time to connect with you.

Regards,

Vikas Hooda
Customer Support Team
Amazon

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