Subject: Arabic Language Test - Masihuddin S
From: Masihuddin S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 10:15:25 -0500

| | Foreign Language Screening Test

Name | Masihuddin S    /  (91) 7905349690    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Mr xyz
First of all I apologize for your request and apologize that person who did not accept your request ,for any kind of rude words which used by that person apologized. I want say that your product will reach you as soon as possible and don&#039;t need worry about this
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii xyz
I am so sorry for this kind of behavior which is not accepted by our company and I apologize for this.if you have ordered by mistake, there is no issue first you have to cancel first order after that you can change your color and order again, incase you have received your order you can also change with in 10 days
Thank you

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