Subject: Spanish Language Test - Ruchi Jaiswal
From: Ruchi Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:51:26 -0500

| | Foreign Language Screening Test

Name | Ruchi Jaiswal    /  (0161) 6239128677    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Our team really apologise for inconvenience on behalf of our courier agent .It was unacceptable and never happen again. I understand your frustration at having not place your order. We will place your order within 24 hours at your destination, we will also send you confirmation mail on your registered mail-id i.e your order is placed.I want to thank you for bringing the issue to our attention.We are always looking for ways to better customer service,your feedback is an invaluable part of the process.

Thank you again for bringing the issue in attention. Please don't hesitate to contact with any further concerns.

Ruchi
Customer Care Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Our team apologies for incorrect shipment and on behalf of our customer support rude behaviour. I realise that our customer support was unhelpful in solving your issue.We do our best to train each of our representatives on how to handle customer's issue. It was unacceptable and never happen again. I understand your frustration your at incorrect shipment and for delay. We will place your order with correct shipment within 24 hours at your destination, we will also send you confirmation mail on your registered mail-id i.e your order is placed.I want to thank you for bringing the issue to our attention.We are always looking for ways to better customer service,your feedback is an invaluable part of the process.

Thank you again for bringing the issue in attention. Please don't hesitate to contact with any further concerns.

Ruchi
Customer Care Representative

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