Subject: French Language Test - Nushat Hashmi
From: Nushat Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:22:55 -0500

| | Foreign Language Screening Test

Name | Nushat Hashmi    /  (+91) 9110974215    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (customer name),

Thank you for writing us.

We apologize for the inconvenience caused to you, we never intent to make our customers suffer. Please be rest assured your order will be delivered to you within 24 hours only and a strict feedback will be shared with the delivery partner.

As a token of apology we would like to offer you a coupon of 100 rs.You can use it in your next order and it is valid for ......days, The code is .......

Thank you for your understanding

Regards
........
.......
.......

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (customer name),

Thank you for shopping with us.

Plese accept our sincere apology for the inconvenience caused to you and we never want to make our customers suffer. As far as your conversation with an executive is concern we did make proper investigation and coached our executive So that he should not make any rude behaviour in the future and also he will be calling you with sincere apology.

As per your concern you have received the wrong colour , so we request you to kindly share the images of the item which you have received so that we can investigate the same. May I know , If have used  it or no.? If not please be sure We will help you with the same and If Yes, then As per the company policy, We can not exchange the used product.

We are Waiting for your reply.

Thank you for considering us.we are available 24×7 hours to help our customers.

Best regards
Executive name
Company name

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