Subject: Arabic Language Test - Eslam Mohamed
From: Eslam Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 03:50:23 -0500

Foreign Language
Screening Test

Name

Eslam
Mohamed    /  (+91) 9720779751    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all,we all team are apologizing for that delay,and it's
out of our hand ma'am.

As well as you know the pandemic is still going, that's why we are facing an
issues to deliver the customer orders , it's not us but all of online shopping
are facing that too.

Second thing,that delivery man ,who shouted at you as soon as possible will get
his punishment for that and will make sure to not happen again anymore,you just
stay safe and healthy and will receive your order within 24 hours or may be less
than it .

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

First of
all,we all team are apologizing for that delay,and it's out of our hand
ma'am.

As well as you know the pandemic is still going, that's why we are facing an
issues to deliver the customer orders , it's not us but all of online shopping
are facing that too.

Second thing, and that rudely response ,of course I will take an action.may that
guy who took your call ,may he's new , doesn't have that skills to communicate
with the customer.,you just stay safe and healthy and will receive your order
within 24 hours or may be less than it .

Thank you