Subject: Dutch Language Test - Rahul Gautam
From: Rahul Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 21:48:34 -0500

| | Foreign Language Screening Test

Name | Rahul Gautam    /  (91) 8882103497    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting babyshop.com!
I honestly regret to learning about this as you have experienced. I will go ahead and take a action against courier person. I can make sure you that you will get a order on priority basis as I will personally follow up about this as you are a valuable customer.
We appreciate your business. Have a nice day.
Regards, Rahul.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thank you for contacting babyshop.com
I am really sorry to hear that as you have experienced. I understand how it is important to get a product on right time as I am also a customer. You do not need to worry about at all as I have made the notes so the dedicate team can investigate about it and provide you the blue colour trouser asap.
We appreciate your business. Have a nice day!

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