Subject: Arabic Language Test - SOHAIB AHMED ABDELKARIM ALOOB
From: SOHAIB AHMED ABDELKARIM ALOOB <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 08:08:37 -0500

| | Foreign Language Screening Test

Name | SOHAIB AHMED ABDELKARIM ALOOB    /  (+91) 7993348287    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Our honorable client,

We apologize for your unusual experience.

And about the inappropriate behavior of our employees at Babyshop.
We also apologize for the five days delay in your order from the deadline for delivery, due to the inability to reach your address specified in the order.
But it is not justified to deal with you in this rude way.

We promise you that the complaint submitted by your esteemed person will be dealt with properly.

We reiterate our regret and apology from you.  We hope that it will deal with us again in better conditions.

With all respect to your sovereignty.

[ Babyshop Team]..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Our esteemed client.

We at Babyshop are working on your service ..
We apologize for the errors that occurred in your specific order, such as exchange and improper treatment ..
So we would like to inform you that your request will be processed as soon as possible.
And we renew our apology and regret for the bad dealings with you in an unacceptable way,
and the responsible for that mistake will be held accountable immediately and avoid such mistakes again.
We thank you for communicating with us and that is from what improves and develops our services ..
We hope that our services will satisfy you .. We hope for the time.
The next process is to complete the entire process ...

with full appreciation and respect for our honorable client ...

(Babyshop)

| |