Subject: Arabic Language Test - Aymn Mohammed
From: Aymn Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 08:06:07 -0500

| | Foreign Language Screening Test

Name | Aymn Mohammed    /  (+91) 9963788903    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer !

We are aware and very sorry for the delay that occurred on date in the delivery material. We didn’t expect such event to occur.

We accept and apologize that we have failed to deliver the material you ordered from us on date

Ideally this is not our norm and is absolutely not acceptable. We promise that we will get to the root cause of this occurrence right away so as to know the reason for the delayed material delivery.

We greatly assure you our very best services and absolutely look forward to the co-operation you have been giving us as well as the long-term association with us.

[Babyshop team ]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer !!
First of all, please accept our sincerest apologies for the delivery of incorrect shipment to your address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name. We have instantly taken steps to correct the error and instituted counter measures which will prevent the occurrence of such an error in future.
You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier.

We have also put your order on priority so the shipment is delivered at the earliest.  Our company values each and every customer and will do everything to keep them satisfied and happy.  So, please once again accept our apologies We understand that this mistake might have caused you some inconvenience. We hope, this slight discrepancy in our service will not put any strain in our relationships. In case you do not want the product any more, please feel free to ask for a full refund. You can return the wrong delivery to our delivery person.
we will be happy to answer your concerns. Kindly use the toll free number at the bottom and me or someone from my team will get in contact with you. You can also contact us  by replying  this e-mail.

[ babyshop team ]

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