Subject: French Language Test - Clarisse Masengo
From: Clarisse Masengo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 12:54:08 -0500

Foreign Language
Screening Test

Name

Clarisse
Masengo    /  (560077) +917411264809
/ [email-masked]

Whats your first language

French

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dears
customers,

We are very sorry for your delivy We insure you that this time on your delivery
will on time.  And again we are very sorry about what as happen between our
customer servicr and you. We want tell you that we will delivere your product
whithin 24hour and to tell you that the misunderstood will not happen again. And
we baby shop are ready to give you two things from our shop.

We thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

We apologize for our unprofessional behavour of delivering and of our employee
.we hope that it will not happen again. We want to tell you that your product
will always be on time.We hope you will visit our site again

We thank you.