Subject: Arabic Language Test - Ibrahem Mahmoud
From: Ibrahem Mahmoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 06:54:39 -0500

| | Foreign Language Screening Test

Name | Ibrahem Mahmoud    /  (+91) 7251851080    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all,we all team are apologizing for that delay,and it's out of our hand ma'am.
As well as you know the pandemic is still going, that's why we are facing an issues to deliver the customer orders , it's not us but all of online shopping are facing that too.
Second thing,that delivery man ,who shouted at you as soon as possible will get his punishment for that and will make sure to not happen again anymore,you just stay safe and healthy and will receive your order within 24 hours or may be less than it .
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all,we all team are apologizing for that delay,and it's out of our hand ma'am.
As well as you know the pandemic is still going, that's why we are facing an issues to deliver the customer orders , it's not us but all of online shopping are facing that too.
Second thing, and that rudely response ,of course I will take an action.may that guy who took your call ,may he's new , doesn't have that skills to communicate with the customer.,you just stay safe and healthy and will receive your order within 24 hours or may be less than it .
Thank you

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