Subject: Arabic Language Test - Zeeshan Quaiyum
From: Zeeshan Quaiyum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 05:30:11 -0500

Foreign Language
Screening Test

Name

Zeeshan
Quaiyum    /  (091) 9851735574
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi Mr.
X,

First of all, sorry for the inconvenience which you faced from our end. As a
Representative of babyshop I checked all the details about id 9643039489 order,
and we are gonna put your order on high priority and It will be deliver in next
24 hours for sure, apart from that we are going to raise an escalation for that
courier agent,, and of course you will get an apology mail also in next couple
of hours,

You are a valuable customer to our company and we will never want to lose the
good relation between us ,

Thanks & Regards,

Zeeshan Quaiyum

Babyshop Team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Mr.
X,

First of all, sorry for the inconvenience which you faced from our end. I Have
checked the order id 9643039489 and the previous feedback from you for our
representative , we are going to send you the blue trouser only within 2
business days, and really sorry for the behavior of our previous representative.
we will take an strict action for this behavior.

You are a valuable customer to our company and we will never want to lose the
good relation between us ,

Thanks & Regards,

Zeeshan Quaiyum

Babyshop Team.