Subject: Arabic Language Test - Abdelrhman Hamid
From: Abdelrhman Hamid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 12:11:07 -0500

| | Foreign Language Screening Test

Name | Abdelrhman Hamid     /  (+91) 8179819328    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject:- Greetings from Babyshop.

Good evening Sir/ma'am

My name is ***and I'am the customer service representative/executive.

Thank you for your feedback and we humbly apologize for the inconveniences caused.
Unfortunately the order has been cancelled and we are looking forward to refund the amount within 2-3 working days.
We would be grateful if you could visit our website and accept free voucher for your next order.
Therefore,we are also looking forward for better courier services and have also reported the mishap which happened with you.

Thank you for your understanding and apology for the same as we "Babyshop" are more concerned for our customers.

Please feel free to reach out for your refund status.

Regards,
*****

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject- Greetings from babyshop.com

Good evening Sir,

My name is xyz, and I'am the customer service representative.
Thank you for your feedback  and we are looking forward to track your order but due to the some technical reason it was cancelled and we will be refunding the amount within 2-3 working days.

Thank you for your understanding and apology for the same. We would look after it from here onwards and report against the concerned department as well.

Please feel free to reach out at this no. ********/****** for your refund status.

Regards,
Babyshop.com

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