Subject: Arabic Language Test - Hasibur Rahman
From: Hasibur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 05:18:05 -0500

| | Foreign Language Screening Test

Name | Hasibur Rahman    /  (110025) 9608291036    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Fisrt let me apologize for the inconvenience caused to you from our end. As I can see in my system, your order is not delivered yet due to some technical error. Here, let me assure you that your order will be delivered to you shortly. However, I have recorded your due complaint in my system and I'll be escalating the issue to my supervisor. They will surely look into the matter so that you can not have the same pathetic experience with us. Once again let me apologize for the situation you went through. At the same time, we hope you will give us another chance to serve you better and for a hassle- free and memorable experience.

Regards
Customer service team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry to hear that all. I sincerely apologize for all the inconvenience caused to you from our side. As I can see in the system, your color mismatched due to some technical issue. I assure you that your trouser will be exchanged with the same colour you want. let me tell you very honestly that I have recorded your grievance and we will surely look into the issue so that you can not face the same in future. Once again let me sincerely apologize for the situation you went through, hoping you will give another chance to serve you better.

Regards
Customer service team

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