Subject: Arabic Language Test - Nabeel .
From: Nabeel . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 04:46:17 -0500

Foreign Language
Screening Test

Name

Nabeel .
/  (96430) 07411    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi sir/ma'am

I apologise that you faced problems because of us and now I assure you that we
will improve our service. Your order will be placed within 24 hours in your
desire location and you don't need to worry about any type of inconvenience now
because your order will be delivered properly this time

I hope you will understand and keep doing order from our website

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/ma'am

I apologise for behalf of our staff And we will help you to exchange your order
very soon I apologise from my bottom heart again and assure you to not do this
again from us

I hope you will understand and never stop to do shopping from our website

Thank you