Subject: Arabic Language Test - Akshay Garg
From: Akshay Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 01:45:02 -0500

Foreign Language
Screening Test

Name

Akshay
Garg    /  (91) 9548397203    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected Sir,

Thanks for reaching out. I’m so sorry, I definitely understand your concern
and I’m escalating your issue so that someone can take a closer look at
what’s going on right away.

Please standby and one of my teammates will get back to you with more details
ASAP.

Thanks for contacting Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
sir  ,

I appreciate you letting me know about your negative experience. We strive to
ensure every customer is satisfied with our business, and I apologize for any
way in which we may have inconvenienced you.

Your problem will be resolved within 3 days . I apologize again for any trouble
we may have caused you.

Let me know if you have any more questions, comments, or concerns.

Thank you sir