Subject: Arabic Language Test - Mahfoudh Alshetwi
From: Mahfoudh Alshetwi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 13:47:56 -0500

| | Foreign Language Screening Test

Name | Mahfoudh Alshetwi    /  (0091) 7428022214    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir
We are really sorry for that and I hope that you accept our apologize
Acutely  the deliver gay was in the way to you but he miss the location  and for what he did it is our mistake and we are again sorry for that and your order will deliver to you as soon as possible we can't refund the money due to that we love to be happy with us and it's our pleasure  to serve you
I hope that you are satisfied  with that

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Welcome sir
We are really happy that we get feedback  from our lovely  customer like you and we are really highly  appreciated that you are always shopping from babyshop so sir we are really so sorry for that and we will try to solve this problem  mean thing to be happy with babyshop
Regards

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