Subject: Arabic Language Test - Devesh Chaudhary
From: Devesh Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 10:24:01 -0500

| | Foreign Language Screening Test

Name | Devesh Chaudhary     /  (91) 7906669727    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Evening,
I apologize on the behalf of our courier team, a strict action is being taken on the the delivery executive. A complimentary gift hamper will be provided along with your product and the delivery will be done as soon as possible. We are very sorry for all the inconveniences.

Thanks & Regards
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening,
I am apologizing on the behalf of the support team. And I have raised your complain, within 48 hours you will receive a call from our side and a new order will be generated for your blue color trouser.
We are really sorry for the inconvenience.

Thanks & Regards
Support Team

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