Subject: French Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 09:36:19 -0500

| | Foreign Language Screening Test

Name | Vikas Kumar    /  (+91) 8791496814    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for reaching out, I understood your matter of concern and do not worry about this at all, I will do my best to get the things set accordingly.
Please accept my deepest apologies for all the problems caused to you. A customer like you is no less than a jewel  to us. I will try my best to assist you in a best possible manner and also will try to make sure that this issue will be resolved as soon as possible.

Peace and regards,
Baby shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Firstly I apologise that your order delievered late to you. I also sincerely apologized for the rude behaviour from our dedicated team.
We take pride in our products and it is extremely rare for the rude behaviour of the staff. I know how upsetting that can be and trust me we will seriously investigate on it.
We will check the eligibility for the exchange as well. Our dedicated team will determine if you order can be exchanged based on the status of your order.

Peace and regards,
Baby shop Team

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