Subject: Spanish Language Test - Deepak Jayan
From: Deepak Jayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 09:16:26 -0500

| | Foreign Language Screening Test

Name | Deepak Jayan    /  (+91) 9745985378    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We profusely apologise for the treatment you received from our executive. This type of service is something Babyshop is not known for, hence necessary action has been taken for the instance.

As per the order details, I understand that the package is not yet delivered. It happened due to some confusion and that is the reason for delay. I would request you to kindly wait for 24-48 hours as the order will be delivered to you by then.

Please accept this voucher as a token of apology which you can use in your further orders. Rest assured this incident would not happen again.

Thank you for choosing Babyshop.

Regards,
Babyshop Customer Care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We profusely apologise for the treatment you received from our executive. This is not the type of service what amazon is known for and hence the necessary action is taken for the instance.

As you are looking for an exchange in your latest order you placed with us, rest assured the exchange has been marked from our end and the delivery executive will reach within 2-5 business days on the same address with the blue coloured trouser(30 size) you requested.

Please make sure you have the bill for the order you received with the tags on the clothes. Incase of no tags, exchange will not be proceeded.

Thank you for choosing Babyshop.

Regards,
Babyshop Customer Care

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