Subject: Arabic Language Test - Mazen Mohammed
From: Mazen Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 04:36:43 -0500

| | Foreign Language Screening Test

Name | Mazen Mohammed     /  (+91) 9780089993    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all we have to be very careful and accurate in dates and timing of delivering the orders, because customers will stop ordering from the company that deliver the orders late, we have to be honest and true about company capability, provide customers with realistic shipping times even if that means your competitors can deliver quicker, mistake can happen due to some reasons but for that company should has a persuasive and skillful customer care executive who will give an immediate solution for the issue and clear all customers doubts and queries, understanding how to respond to late delivery complains can make business continues even after a poor delivery experience.

My response to customer's email will be as follow

Dear customer,

This is in regard to your order no 9643039489 which you have placed from babyshop on the 8th of November.
We sincerely apologise to you for the delay in delivery of the product you have ordered with us.We are flooded with large number of unexpected orders this month and all this led to this delay.

We are trying our best to minimise the delay as much as possible to reduce your troubles. We have equipped our department with more number of staff so this will not happen again, we are doing the necessary procedures so that your order will be delivered to you in the next 24 hours.

We sincerely apologise to you on behalf of our courier team, we also promise a formal apology from the courier team at the time of delivery.

We are grateful to you for your commitment towards us. As a small token of honour and as a mark of apology we offer you 10% discount on your next purchase with us. To ensure that this crisis will not happen in the future again, we have taken a proper precautions steps.

Sincerely

Babyshop.

[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

This is in regard to your order number 9643039489 which you placed from us on 12th of November. We are extremely sorry to find out that the order delivred to you was not the same order you have ordered as color was not the same you have ordered. The replacement is being sent to you and should arrive at the delivery location on 14th or November, place return the incorrect order to our courier team.

It was purely system error. We are reviewing our process to see how we can avoid this type of error in the future.

Please accept our sincere apology for this error and for the attitude of support time and we promise such error will not happen in the future. Thank you very much for drawing it to our attention and we have advised our staff to be careful next time.

Sincerely

Babyshop.

[email-masked]

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