Subject: Dutch Language Test - Prashant Rana
From: Prashant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 11:57:10 -0500

Foreign Language
Screening Test

Name

Prashant
Rana    /  (110080) 8700384704    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Sir, we are so sorry that you have faced such a situation and it
is more frustrating to know that you didn&amp;#039;t receive the resolution.
We will look into ur concern and have this resolved to your satisfaction.  And
we will make sure in near future that you don&amp;#039;t face such problems
from our company.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sir,

We are very sorry that you have faced such problems please share your contact
with us so we will have someone to get in touch with you and resolve your
problem to your satisfaction and will make sure you don&amp;#039;t have to
face such problems in near future.