Subject: Arabic Language Test - DANISH KHAN
From: DANISH KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 11:42:11 -0500

| | Foreign Language Screening Test

Name | DANISH KHAN    /  (+91) 9650707855    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day!

With reference to the below e-mail regarding Order not delivered, placed against the Order No.:9643039489. We apologies for the inconvenience caused to you.

We have noted down your complaint and have shared it with our relevant team to get the same resolved on priority.

Appreciate your patience.

Thankyou
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings of the day!

With reference to the below e-mail regarding Wrong product delivered, placed against the Order No.:9643039489. We apologies for the inconvenience caused to you.

We have noted down your complaint and have shared it with our relevant team to get the same resolved on priority.

Appreciate your patience.

Thankyou
Team Babyshop

| |