Subject: French Language Test - Rajan Thakur
From: Rajan Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 09:23:15 -0500

| | Foreign Language Screening Test

Name | Rajan Thakur    /  (06272) 7542984604    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr/Mrs Guest,

Greetings of the day!

First of all all Thank you so much for informing us regarding the situation,I would like to apologize on behalf of the company and courier team.

I assure you that your product would definitely reach to you by tomorrow.

I Definitely confirm to you on behalf of my whole team that this situation would not happen again.

Best Regards,
Rajan Kumar Thakur

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr/Mrs Guest,

Greetings of the day!

First of all all Thank you so much for informing us regarding the situation,I would like to apologize on behalf of the company for the late delivery and rude behavior of our staff and definitely we would investigate the matter from our end too.

Please let me know the color of the new t shirt you want to order again and I would be really pleased to assist you and exchange the T-shirt.

I Definitely confirm to you on behalf of my whole team that this situation would not happen again.

Best Regards,
Rajan Kumar Thakur

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