Subject: German Language Test - Ashar Khan
From: Ashar Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 06:19:13 -0500

| | Foreign Language Screening Test

Name | Ashar Khan    /  (+91) 7014711661    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning, mam.

I apologize for the inconvenience caused. I've inquired about your order and it was delayed because of a technical problem.
We've had a talk with the courier guy as well, and he has also realized his mistake and is ready to apologize.

I assure you that your order 'ID: 964303948' will be delivered to you the next day.
I am really sorry for the inconvenience caused. As a token of apology, please accept this 10% off coupon for your next purchase, as well as a small gift which will be sent along with your order.

I promise you that you'll never have this kind of problem with us in the future as we value our customers and their needs as our topmost priority.

Hope you have a good day.
Thank you

Customer service representative
Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

This is Mr. Ashar Khan, Customer service executive of Amazon.in. This email is regarding your previous complaint registered on 15/11/2020.

Sir, I've gone through the order ID: 9643039489 and found out that there was a technical error because of which the wrong order was sent. I deeply apologize for this huge mistake on our behalf. Please accept our sincerest apologies for this.

I've rectified the mistake and the next courier (with the correct color) has already been dispatched to you. The details of which have been sent to you through SMS. We've included the previously sent order as well in your order, completely free, as a small token of apology for the inconvenience caused from our side.

Another coupon has been sent to you on your Amazon account giving you an additional 20% off on your next order. Please redeem it.

I hope you continue shopping with us, as we prize customers above everything else here at Amazon.
If you have any further queries, please respond to this email in reply. I'll be very glad to solve them.

Thank you,
Ashar Khan

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