Subject: German Language Test - Wilksina Nelson Sunny
From: Wilksina Nelson Sunny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 04:17:50 -0500

| | Foreign Language Screening Test

Name | Wilksina Nelson Sunny    /  (+91) 7291848575    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry for the inconvenience caused.

Please accept our apology, we will share the strict feedback to the courier partner

We are continuously tracking your order with the courier partner and you will surely get the order by end of the day.

Please accept the order as a compansation we will provide you the store credit of rs 1000. Which you can use on your next order with.

Looking forward for your continued orders with us.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Kindly accept our apology, we understand the situation and the rude behaviour with you was completely unacceptable. We will track the agent you spoke with and will take strict action against him.

Also, kindly share the picture of the product you recieved so we can check with our warehouse and get the issue resolved.

Looking forward for your response.
Thank you.

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