Subject: Chinese Language Test - Nitish madhukumar Sharma
From: Nitish madhukumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:27:59 -0500

| | Foreign Language Screening Test

Name | Nitish madhukumar Sharma    /  (+91) 8766594755    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,

Thanks for contacting Babyshop. Hope you are having a great day.

We apologise for the experience that you are been going through and our team will definately assist you and will help you with the resolution of your queries.

As per your concern, after reviewing your order details there is been delay for the delivery of your product. We are apologizing for the delay in the service and will assure you that your product will be getting delivered with a business day. We will also forward and report your concern for the bad customer experience and will assure you that will never face any such problems in nearby future.

We will also issue an apology letter fron our as well as from the logistics end also and we have credited an amount of XYZ$ as a Customer service courtesy.

If you have any further queries or concerns, do not hesitate to contact us.

Regards,
XYZ
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello XYZ,

Thanks for contacting Babyshop. Hope you are having a great day.

We apologise for the experience that you are been going through and our team will definately assist you and will help you with the resolution of your queries.

As per your concern, after reviewing your order details as you stated that you have ordered a blue color trouser but due to some miscommunication you have received a wrong color product. We working on your concen and your experience with our support team will be taken as a valuable feedback.

We will also forward and report your concern for the bad customer experience and will assure you that will never face any such problems in nearby future.

We will also issue an apology letter fron our as well as from the logistics end also and we have credited an amount of XYZ$ as a Customer service courtesy.

If you have any further queries or concerns, do not hesitate to contact us.

Regards,
XYZ
Babyshop

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