Subject: French Language Test - Neeraj Rawat
From: Neeraj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 03:24:00 -0500

| | Foreign Language Screening Test

Name | Neeraj Rawat    /  (91) 7060199625    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir!
We are extremely sorry for the behaviour. We will make sure your order will be delivered within 24 hours. We are assuring you this will not happen again. I hope you will forgive us. Since that was our mistake of misbehaving or keeping you wait we are apologising to you! And we will take proper actions against him so you need not to worry about ordering again.
Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir!
First of all we are extremely sorry for misplacing the order since you ordered something and we delivered something else. You can send it back on our address and if you want we can collect it from you so that we could give you the right order which you had ordered. Secondly we are apologising for delivering late since we were so busy since last two three days but this problem has sorted out now! And sorry again for the misbehaviour! Our entire team is apologising to you!
Thank you!

| |