Subject: Dutch Language Test - rohit Jain
From: rohit Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 06:11:10 -0500

| | Foreign Language Screening Test

Name | rohit Jain    /  (464651) 7389225949    / [email-masked]
Whats your first language | Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I would like to apologize to you for delaying the order and for misbehaving sirI would like to apologize to you for not reaching the order by the deadlineWe will try our best to reach you as soon as possible We are so sorry for the inconvenience
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I would also like to apologize for the delay of 3 daysSorry sir, for some reason you have received the wrong item, I would like to apologize to you.We will try our best to get the right item for you and deliver on time. Thank you

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