Subject: Arabic Language Test - Umar Farook
From: Umar Farook <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Nov 2020 02:46:43 -0500

| | Foreign Language Screening Test

Name | Umar Farook    /  (+91) 8110983364    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected customer,
First of all We are kindly requesting you our apology for the worst behaviour.your (customer) satisfaction is our prime thing. so we will make all the possibilities to make your delivery will be on time which you have been requested.as per the timeframe of our company we will deliver the order on time but there is some technical issues that's the reason why the delivery boy shouted on you so once again we asks you our apology and there is no need for cancellation or raising a complaint we will do our duty on time.thanking you for shopping with us and we will make sure you that there will be no problems will occur for the next time and please continue your shopping with us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Firstly we are kindly requesting you our apology for the rude and worst behaviour of our support team and we are kindly requesting you to check on your order. We have some technical issues so that there will be some problems on delivering and different selection of products and once again we asks you our apology for our mistakes and thanking you for shopping with us and we will make our best to you to change your delivered product and we will request the support team to make their apology.and your satisfaction is our main thing so we will make sure that there will be no problems with us again thanking you for shopping with us.

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